Delivery Disclaimer

1. Our Business Model

At urbanvipe.store, we operate as an independent online reseller. We source products from third-party suppliers and vendors and offer them to customers through our website. We may use third-party fulfillment and logistics partners to process, pack, ship, and deliver customer orders.

2. Order Processing and Fulfillment

Once an order is placed on our website, the order details may be shared with our supplier or fulfillment partner for further processing and delivery.

Order processing generally takes 1–2 business days. Our estimated delivery time is 5–7 working days, depending on the customer's location, product availability, and courier service. Delivery timelines are estimates and may vary due to circumstances beyond our control.

3. Shipping and Delivery

Orders may be shipped through our suppliers, fulfillment partners, and their associated courier companies. Once an order is dispatched, tracking details may be shared with the customer through SMS, email, or other available communication channels.

4. Cash on Delivery (COD)

Where Cash on Delivery (COD) is available, customers can pay for their orders at the time of delivery. COD availability depends on the delivery location and serviceability. Payment options displayed at checkout will apply to the order.

5. Delivery Issues

If a delivery attempt fails because the customer is unavailable, the contact number is unreachable, or the shipping address is incomplete or incorrect, the courier company may attempt delivery again. If delivery remains unsuccessful, the order may be returned to the supplier or cancelled in accordance with the applicable order and shipping policy.

For delivery-related questions, customers may contact our support team at support@urbanvipe.store

6. Role of the Reseller

As a reseller, urbanvipe.store facilitates product discovery, order placement, and customer communication. Product sourcing and certain fulfillment activities may be handled by third-party suppliers or service providers.

Although we work to provide a smooth shopping experience, delivery schedules, courier operations, and product availability may depend on these third parties. We will make reasonable efforts to assist customers in resolving order-related issues.

7. Limitation of Disclaimer

This disclaimer explains our reseller business model and the role of third-party fulfillment partners. It does not exclude or limit any consumer rights or legal responsibilities that apply under Indian law.

For further assistance, please contact Support@urbanvipe.store..